Payment Information:

RISQ NEW ZEALAND LIMITED does not capture or store any credit card information. RISQ NEW ZEALAND LIMITED uses a secure third party payment provider –Payment Express to process payments.

The prices for the products listed on this site are in New Zealand dollars and include GST – there is an option to exclude gst when completing your order.

You must pay by credit or debit card. Visa and Mastercard are the accepted cards. Your card details are delivered immediately to Payment Express and our bank will debit your card for the cost of the items ordered and of delivery. If RISQ New Zealand is unable to deliver any items, your credit or debit card will be credited with the full cost and delivery charge for that item debited when the order was placed.

We will send you an e-mail to confirm that we have received and accepted your order.

Access and Correction:

We will take all reasonable steps to ensure that personal information held by us is accurate and upto-date. You are entitled to obtain from us confirmation as to whether or not we hold personalinformation about you and you are entitled to reasonable access to this information. You may also request:

• That we correct this information if it is inaccurate; and
• Make changes to your personal information by contacting us using the "Contact Us" page on this site.

Orders and Delivery:

An order made via this site is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.

We will deliver the products set out in your order almost anywhere in New Zealand. We do not deliver outside New Zealand. Delivery is made by courier.

We endeavour to deliver all products within 7 working days of us confirming receipt of the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.

The anticipated delivery charges (if applicable) will be notified to you when you complete the order, although in some cases the actual delivery charges may be higher depending on quantity.

Returns:

We stand by the quality of our products and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 20 working days of receipt (for any reason), provided that the products are returned in their original condition with original or appropriate packaging and invoice.