2 Hours
This programme will provide your people with the opportunity to learn, practice and implement stress management and resilience techniques, especially when managing difficult situations at work.
We will also help each participant to build a resilience plan customised to their personal needs to enhance their general wellbeing.
Managing the Situation:
- Understand potential customer triggers and agitated customers
- Identify motivations for online behaviour
- Manage online comments or posts appropriately
- Manage conflict situations using proven techniques
Managing Responses and Building Resilience:
- Techniques for wellbeing, including mindfulness and controlled breathing
- Self-awareness and issue response, including digital and online incidents
- Prevention of stress overload and stress transfer in the workplace
- Techniques and real-life scenarios to build resilience
The Resilience Plan:
- The design and implementation of a personalised resilience and wellbeing plan
A summary of our training courses by delivery method
Face to Face | Remote Online | Custom Video | Self-Led Online | |
---|---|---|---|---|
Personal Safety & Conflict Management Training | ||||
Robbery Prevention and Safety Skills Training | ||||
Workplace Resilience and Wellbeing | ||||
Behavioural Awareness Training | ||||
Retail Security Response | ||||
Introduction Security Risk Management |